Shipping policy

Where we ship

We ship to the United States, Canada, Australia and New Zealand. We do not currently ship to countries outside this list.

Processing time

Orders are processed and dispatched within 4 working days (Monday to Friday, excluding public holidays) after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note that the delivery estimates below are transit times after dispatch. Total delivery time is 11–18 working days in total (the processing time plus the transit time).

Estimated transit times after dispatch

United States: typically 7–14 working days
Canada: typically 7–14 working days
Australia: typically 7–14 working days
New Zealand: typically 7–14 working days

Delivery times are estimates and cannot be guaranteed.

Shipping fees

Shipping is $8.99 per order, and free on orders over $99.99. The applicable shipping fee is displayed at checkout before you pay, so the amount you see at checkout is the amount you will be charged for shipping. Shipping rates do not include tax.

Taxes and import duties — included at checkout

Product prices shown in the store include applicable taxes. For orders delivered to the United States, Canada, Australia and New Zealand, applicable import duties are included in the total shown and paid at checkout. You will not be asked to pay additional import duties or taxes on delivery for orders placed through petslove.online.

Tracking, addresses and delivery

Tracking availability depends on the destination and carrier, and tracking information may take a short time to update after dispatch. Please make sure your delivery address is complete and correct at checkout – we are not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer. If a delivery cannot be completed because of an incorrect address or because it is not collected, any re-delivery costs may be charged to the customer.

Some orders may be shipped in more than one package and may arrive on different days.

If your order arrives damaged, please contact us at accountmannger@petslove.online as soon as possible with your order number and a photo so we can help you.